At Rowan Journeys, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines.
1. Eligibility for Returns
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Items must be returned within 3 days of delivery.
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Products must be unused, unwashed, and in original packaging with all tags attached.
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Certain products (such as personal-use items like water bottles, sleeping bags, or safety gear) may not be eligible for return due to hygiene and safety reasons.
2. Process for Returns
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Contact our support team at [email protected] with your order number and reason for return.
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We will provide return instructions and a return authorization code.
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Ship the product to the address provided, ensuring secure packaging.
3. Refunds
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Refunds are issued once the returned product is inspected and approved.
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Refunds will be processed back to the original payment method within 7–14 business days.
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Shipping fees are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
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We offer product exchanges if the item is defective, damaged, or if the wrong product was received.
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Exchanges are subject to product availability.
5. Non-Returnable Items
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Clearance or final sale items.
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Customized or personalized gear.
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Used or damaged items not due to manufacturer defects.